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Frequently Asked Questions

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On fmxbd site, the rules for settling bets on cancelled or incomplete matches vary depending on the game and the circumstances. See the details below:

If the match is cancelled entirely:
  • 1If a match is cancelled before it starts, your full stake is refunded — usually within 24 hours.
  • 2Refunds on single bets are returned directly to your main wallet.
  • 3In a multiple (serial) bet, any cancelled match is counted at 1.00 odds and the remaining selections stand.
If a match is interrupted (D/L method or reduced overs):
  • 1In cricket, a result determined by the D/L method is considered official — bets are settled accordingly.
  • 2If the required overs are not completed (e.g. fewer than the minimum 5 overs in cricket), the bet is void and the stake is refunded.
  • 3In football, if less than 90 minutes are played, the bet is generally voided.
The refund process is fully automatic. If you still run into an issue, visit fmxbd site's Help Center Contact us.

KYC (Know Your Customer) verification is mandatory on fmxbd site before you can make a withdrawal. It keeps your account protected against fraud.

Required Documents:
  • 1National ID Card (NID): Clear photos of the front and back — in JPG or PNG format, up to 5MB.
  • 2Selfie Photo: A selfie holding your NID. Both your face and the document must be clearly visible.
  • 3Optional: A passport or driving licence is also accepted if you don't have an NID.
Deposit Methods:
  • 1Log in → Profile → go to "Identity Verification" or the "KYC" option.
  • 2Upload photos of your documents and click "Submit".
  • 3Once verification is complete, you'll receive both an SMS and an in-app notification.
Usually 1 to 24 hours Verification is usually completed within this time. During peak hours, it may take up to 48 hours.

App launch issues are usually quick and easy to fix. Try the steps below in order:

Start with these steps:
  • 1Force-close the app completely and reopen it.
  • 2Restart your phone — in most cases, that's all it takes.
  • 3Check your internet connection — try turning off WiFi and switching to mobile data.
If it still doesn't work:
  • 1Go to Settings → Apps → fmxbd site → tap "Clear Cache" and "Clear Data".
  • 2Download the latest version from the Play Store or fmxbd site's official page.
  • 3Make sure your device is running Android 5.0+ or iOS 12+.
How to update:
  • 1fmxbd site's homepage or Platform Page You can find the latest APK link from there.
  • 2You can update without uninstalling the old version — your account data will be kept intact.
If the issue persists Help Center Include a screenshot when you reach out — it helps us resolve your issue faster.

fmxbd site's support team is available 24/7 in both Bengali and English.

Contact Channels:
  • 1Live Chat (fastest): Click the chat icon at the bottom right of the website or app. Average response: within 3 minutes. Active 24/7.
  • 2Email: support@fmxbdsite.net — For detailed issues. Response time: 2–6 hours.
  • 3Help Center: Help Center's Describe your issue in the form and submit it.
When to use each channel:
  • 1Instant help (withdrawal stuck, login issues): Live Chat.
  • 2Sending documents or complex issues: Email.
  • 3General questions or guides: visit this FAQ page or the Help Center.
Having your account number and a description of the issue ready before contacting support will help speed up the resolution.

Updating account details on fmxbd site follows a slightly different process for security reasons.

Change Name:
  • 1To change your name, contact support directly — as your name must match your NID.
  • 2Send an email with a clear photo of your NID. Response time: within 24 hours.
Change Mobile Number:
  • 1Go to Profile → "Personal Information" → "Change Mobile Number".
  • 2An OTP will be sent to your current number — use it to verify your identity.
  • 3Enter your new number and confirm with the OTP sent to it.
Other details (email, address):
  • 1You can edit this directly from your profile settings — no approval required.
For security purposes, withdrawals are suspended for 48 hours after a mobile number change.

Yes, fmxbd site has an official mobile app available for both Android and iOS.

Android Download:
  • 1Platform Page Download the APK file from
  • 2Go to Settings → Security → enable "Unknown Sources".
  • 3Tap the downloaded APK file to install. File size: approximately 38MB.
  • 4Once installation is complete, turn off the installation setting again.
iOS (iPhone/iPad) Download:
  • 1Open the fmxbd site mobile website in Safari.
  • 2Tap the Share icon → select "Add to Home Screen".
  • 3It works just like an app on your home screen — all features will be fully active.
System Requirements:
  • 1Android: Version 5.0 or above, with at least 1GB RAM.
  • 2iOS: Version 12 or above.
Only download from the official fmxbd site source — avoid third-party sites.

fmxbd site supports accumulator or multiple bets (also known as "serial bets" or "parlays"), where odds are multiplied together — giving you the chance to win significantly more.

Steps to place a multiple bet:
  • 1Go to the Sports Betting section and click on the odds for the first match — it will be added to your bet slip.
  • 2Add the odds for the second and third matches the same way. The betslip will show an "Accumulator" or "Multiple" option.
  • 3The total odds and potential winnings are displayed at the bottom of the betslip.
  • 4Enter your stake amount and click the "Place Bet" button.
Important Rules:
  • 1You can add a minimum of 2 and a maximum of 15 events to a single bet.
  • 2You must win all selections to receive the full payout — losing even one means the entire bet is lost.
  • 3If a match in an accumulator is cancelled, it is counted as 1.00 odds and the remaining selections continue as normal.
  • 4Two separate markets from the same match (e.g., match result + total goals) cannot be combined in the same accumulator.
Example: A ৳100 bet across 3 matches with odds of 1.8, 2.0, and 1.5 gives combined odds of 5.4 × 100 = potential win of ৳540.
Question List
1
What happens to my bet if a match is cancelled?
2
How do I complete KYC verification?
3
The app won't open — how do I fix it?
4
How do I reach support?
5
How do I change my name or phone number?
6
Where can I download the mobile app?
7
How do I place multiple bets?
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A quick overview of our platform's key features

Instant Payment

Withdrawals to bKash, Nagad, and Rocket in as little as 15 minutes. Fast transfers via USDT also available. Minimum withdrawal ৳200.

15 Minutes
5,000+ Games

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5000+
Weekly Bonus

Welcome bonus, daily cashback, free spins — new offers every week. Active members get the most rewards.

Every Week
Mobile-First Design

Fmxbd site delivers a great experience on both the app and mobile browser. Available as an Android APK or iOS Web App.

Android/iOS
Completely Secure

256-bit SSL encryption, KYC verification, 2FA, and AI-powered fraud detection. Your data and funds are always protected.

SSL Secured
Bangla Support 24/7

Bengali support is available 24/7 via Live Chat, email, and the Help Center. Average response time: just 3 minutes.

Bengali 24/7

More details about fmxbd site

Fmxbd site is one of Bangladesh's most popular online gaming and betting platforms. This FAQ page is designed to give clear, detailed answers to the questions our users ask most. We want to make sure you never feel lost while using fmxbd site.

Fmxbd site is built to make everything as straightforward as possible — from registration to placing your first bet. Still, it's natural for new users to have questions: why KYC is required, where to download the app, how to place multiple bets — you'll find answers to all of this in our FAQ.

How to use this FAQ?

Use the search bar above to type your question directly — matching answers will filter in real time. You can also use the category buttons to browse questions related to Betting, Account, App, or Support separately.

If you can't find the answer to your question in this FAQ, contact fmxbd site's Help Center directly. Our Bengali support team is available 24/7. Live Chat responses typically come through within 3 minutes.

Regular Updates

This FAQ page is updated regularly. Whenever new features are added or rules change, the relevant answers are updated accordingly.

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